Field Service Systems

Improving Field Service

Field Mobility - Let us showcase the power of mobility in action

Field Service automation empowers your workforce to achieve more and to delivery higher quality service. It gets the right resources to the right job, it makes information available when and where needed, and it allows you to retain your customers in the highly competitive world you operate in today.

Field Service Benefits
Make extra service calls
Decrease travel time and costs for fuel
Reduce paper/forms costs
Respond to customer's needs faster
Decrease theft or loss of inventory
Billing cycle reduced – get paid faster!

FASTech is designed specifically to meet the needs of the mobile service technician workforce. Developed with the emerging business market in mind, FASTech exceeds the needs of any operation that has a mobile workforce providing service outside the four walls, but at a price that small businesses can afford.

Single screen for customer service, scheduling and dispatch
Alert dashboard for exception management
Multi-session capability for branch offices
Work order review, parts consumption and labor recording
Customer signature capture and field payment processing
Mobile tracking and monitoring

Honeywell Dolphin 6000 Mobile Computer
Ultra-Lightweight Pocket-Sized Design
Durable Construction
Real-Time Wireless Communication
Versatile Data Collection
Optimized Voice Technology

Cellular service from T-Mobile
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans where they live, work, and play. One of the other advantages of T-Mobile is that if you exceed your data plan then there are no overage charges.*

* When customers reach their plan usage cap, their connection speed will be reduced for the remainder of that cycle. The reduced speed enables light Web surfing and e-mailing, but does not provide an optimal experience for data intensive tasks like video streaming, file downloading, or picture viewing.

Standard Bundle - $99 per month Express Service (appt booking, scheduling and dispatch)
Mobile Service (job entry and data capture)
Mobile Tracking (see where your workers are in the field)
Honeywell 6000 Mobile Computer
T-Mobile Broadband Wireless Data (200 Mb monthly)
Online Technical Support
3-Day Device Repair Service
Daily Backup Service
Data Import Self-Service

Value Bundle – $149 per month
Standard Bundle options
Turn-by-Turn Navigation
Field Inventory and Stock Management
Unlimited Broadband Data Usage
Telephone Technical Support
24-Hour Device Repair Service
Real-Time Data Recovery
QuickBooks Integration
Annual Data Import Service

Premium Bundle – $189 per month
Value Bundle options
Field Payment Processing
Upgraded Mobile Hardware With Card Swipe and Printer Support
Interactive Technical Support
Overnight Device Replacement
Discounted Supplies
Custom Integration
Unlimited Data Import Service

Complete Field Service automation in one unique bundle:

Service Management Software
Commercial-grade smartphone
Wireless broadband data service
One-stop service and support

Service Management Software by Softechnologies:

Back office appointment booking, resource scheduling and dispatch
Mobile workforce job status and data capture
Technician tracking and location monitoring

Commercial-Grade Smartphone and Service/Support by SystemID:

Integrated barcode scanner
Integrated GPS receiver
Windows Mobile 6.5
Wireless Data Service by T-Mobile
200MB Data Plan

With over 50 years of combined experience in automation solutions, System ID has provided solutions in almost every environment. The Advanced Solutions group has provided wireless coverage in more than 3 million square feet in the last three years alone. Our business is making your business the most efficient possible.

We have been in business for over 20 years and we are here to stay. You can be confident that we will support you know and in the years to come.